REPORT FAULT & OUR GUARANTEES

Checking Period & 15-Day DOA Guarantee

Last updated: September 18, 2025

At Reflect Lighting, we want you to be completely satisfied with your purchase. To ensure quality and resolve any issues quickly, please review the following policy.

1. Checking Period

It is important to inspect your goods within 15 days of delivery. During this period, please:

Check for breakages or damages caused during transit
Confirm that you have received the correct products
Ensure there are no shortages or missing components

By carrying out this basic inspection, you can be confident your order meets your expectations, and any issues can be reported promptly.

2. 15-Day DOA (Dead on Arrival) Guarantee

Our 15-day DOA Guarantee covers you in the unlikely event your item arrives damaged, defective, or not working.

If approved, we will:

Provide a replacement part, or
Offer a partial refund for the defective product

All associated costs for approved claims will be covered by Reflect Lighting.

3. How to Report an Issue

If you need to report an issue, please contact us within 15 days of receiving your order using one of the following:

Email: contact@reflectlighting.com
Social Media: @ReflectLighting

To help us resolve your issue quickly, please include:

Your order number and item number
A photo or video showing the issue clearly
A photo of the shipping label and original packaging

Our Customer Service team will review your claim and contact you if further details are needed.

4. Returns Process

Unless agreed otherwise, you must return the entire item, including:

The original packaging
All accessories and spare parts

⚠️ If any component, accessory, or part is missing, we may deduct its cost from your refund.

5. Important Notes

All damages or defects must be reported within 15 days of delivery.
Claims submitted outside this timeframe cannot be accepted.
Please keep all original packaging until your claim has been resolved.
Our team is committed to providing a quick and fair resolution for every case.

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