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REPORT FAULT & OUR GUARANTEES
It is important to perform a thorough inspection of your goods upon delivery. We recommend checking your items within 15 days of receiving your order to ensure your satisfaction and identify any potential issues. This includes checking for any breakages or damages during delivery, confirming that you have received the correct goods and that there are no shortages. By conducting this basic inspection, you can ensure that your purchase meets your expectations and any concerns can be promptly addressed.
15 days DOA product guarantee
Our 15-day DOA product guarantee protects you in the unlikely event that you receive damaged, defective, or non-working items.
How to Report?
Need to report an issue? Contact us using any of the following methods:
Email: contact@reflectlighting.com WhatsApp: +44 7391 303666 Social media: @ReflectLighting
To help us resolve your issue quickly, please be sure to include images and double-check that all relevant information is included in your message.
We’ll do our best to provide you with a prompt resolution. Please note that terms and conditions do apply.
What we will need from you?
To help us quickly resolve any issues you may have with our products, please provide the following information:
- The order number and item number
- A photo or video showing the issue
- A photo of the shipping label and original packaging
Once we receive your claim, we will review it and contact you if we need any additional information. If your claim is approved, we will arrange for a replacement part or a partial refund of the defective product. We will cover the cost of the replacement part or partial refund.
If you are not satisfied with the product, please don’t hesitate to contact our customer team for a complete solution.
How much time do I have to inspect my package for damage?
It is important that you inspect your order upon delivery and report any issues to our Customer Services team immediately. To ensure a prompt resolution, damages must be reported within 15 days of delivery. We regret that we cannot accept claims outside of this timeframe.
What is my order arrives damaged?
If your order arrives damaged, we understand how frustrating it can be. That’s why it’s critical to inspect your order upon delivery. If you find any issues, please contact our Customer Services team immediately. It’s important to note that damages must be reported within 15 days of delivery, as we cannot accept claims outside this timeframe. Rest assured, we will work with you to resolve the issue as quickly as possible.
Do I need to return all its components or just the faulty part?
Unless agreed otherwise, you should return the entire item, including its original packaging and all accessories. If any component, accessory, or spare part is missing, we may ask you to pay for it.