Cookie & Data Policy

At Reflect Lighting, we value your privacy and are committed to providing a secure, transparent and enjoyable online shopping experience.

This Cookie & Data Policy explains how cookies and similar technologies are used on www.reflectlighting.com, what information they may collect and how you can manage your preferences.

This policy should be read alongside our Privacy Policy, which provides further information about how we collect, use, protect and share personal information.

1. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet or other device when you visit a website.

They help websites function efficiently, remember certain preferences and provide information about how visitors interact with online services.

Cookies and similar technologies may help us:

• Keep products in your shopping basket.

• Maintain secure customer sessions.

• Remember selected website preferences.

• Support secure checkout and payment processing.

• Understand how visitors use our website.

• Improve website performance and usability.

• Measure the effectiveness of marketing activities.

• Provide more relevant content and advertising where permitted.

Some cookies are necessary for the operation of our website. Others are optional or may be used under specific legal conditions.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies support essential website functions and services requested by customers.

They may be used for shopping baskets, secure checkout, account authentication, fraud prevention and website security.

Strictly necessary cookies do not normally require consent where they meet the applicable legal requirements.

Disabling these cookies through your browser may prevent certain parts of our website from functioning correctly.

Performance & Analytics Cookies

Analytics technologies help us understand how visitors interact with Reflect Lighting.

They may provide information about page visits, traffic sources, browsing patterns, website performance and customer interactions.

This information helps us identify improvements to our website, product navigation and shopping experience.

We seek consent for analytics cookies where required by law.

Certain technologies used solely for qualifying statistical purposes may be permitted without prior consent under specific legal exemptions, provided the relevant conditions are met, including clear information and a simple way to object.

Functionality & Preference Cookies

These cookies help remember certain choices, such as language, region and website display preferences.

They may improve convenience by allowing customers to retain selected preferences between visits.

Some preference technologies may qualify for legal exemptions where their use is limited to the permitted purpose and the required safeguards are provided.

Where consent is required, we will request it before using the relevant technologies.

Advertising & Marketing Cookies

Advertising cookies and tracking technologies may be used to understand advertising performance and display more relevant promotional content.

These technologies may collect information about website visits, product interactions and responses to advertising campaigns.

Where required by applicable law, advertising and marketing tracking technologies are used only after valid consent has been obtained.

You can decline or withdraw consent for optional advertising cookies without preventing access to the main shopping functions of our website.

3. Cookies & Third Party Services

Reflect Lighting operates its online store using Shopify.

Shopify and other service providers may use cookies and similar technologies to support ecommerce functionality, secure transactions, analytics and other services.

Depending on the features and integrations active on our website, these providers may include:

Shopify

Provides our online shopping platform, shopping basket functionality, checkout services and related ecommerce features.

Google Services

Where enabled, Google analytics or advertising technologies may help us understand website traffic and measure marketing performance.

Meta Platforms

Where enabled, Meta tracking technologies may help measure advertising activity associated with services such as Facebook and Instagram.

Payment Providers

Supported payment providers, potentially including PayPal, Klarna and Clearpay, may use necessary technologies when customers interact with their payment services.

Other Website Applications

Certain Shopify applications and website features may use additional technologies to provide their services.

The specific providers used may change as our website develops.

Third party providers may process information under their own privacy notices.

Where applicable, optional third party tracking must respect the consent and privacy choices required by law.

For further information about Shopify's cookies, please visit Shopify's Cookie Policy.

4. Information Collected Through Cookies

Depending on the technology and the way you interact with our website, cookie related information may include:

• IP address and approximate location information.

• Browser type and device information.

• Operating system and technical identifiers.

• Pages visited and browsing activity.

• Products viewed and shopping basket interactions.

• Website preferences and session information.

• Traffic sources and advertising interactions.

• Cookie consent preferences.

Certain information may constitute personal data under applicable data protection legislation.

Where cookie information is associated with an identifiable customer, it will be handled in accordance with our Privacy Policy and applicable legal requirements.

5. How We Use Cookie Related Data

Information collected through cookies and similar technologies may be used for the following purposes.

Website Operation

To maintain secure browsing, shopping baskets, checkout services and other essential website functions.

Customer Experience

To remember applicable preferences and make our website easier to use.

Website Improvement

To understand performance, identify technical issues and improve navigation and functionality.

Analytics

To understand website usage and measure the effectiveness of improvements, subject to applicable consent requirements or legal exemptions.

Advertising

To measure and personalise advertising where permitted and in accordance with applicable consent requirements.

Security

To help detect suspicious activity, prevent fraud and protect our website and customers.

Where cookie related information constitutes personal data, we process it using an appropriate lawful basis, such as consent, contractual necessity or legitimate interests, depending on the purpose and circumstances.

6. Cookie Consent & Your Choices

We respect your right to make informed choices about optional cookies.

Where consent is required, our website's cookie consent system is intended to allow customers to accept, reject or manage the relevant cookie categories.

You are not required to accept optional marketing or analytics cookies simply to browse our products or place an order.

Strictly necessary cookies may remain active because they support essential website functionality.

Where a legal exemption permits the use of certain statistical or preference technologies without prior consent, we will comply with any applicable transparency and objection requirements.

Continuing to browse our website does not, by itself, constitute consent to optional cookies.

7. Managing & Withdrawing Cookie Consent

You can manage your cookie preferences using the cookie settings controls provided on our website, where available.

These controls may allow you to:

• Review the categories of cookies used.

• Accept optional cookies.

• Reject optional cookies.

• Change previously selected preferences.

• Withdraw consent for optional tracking.

You may also use your browser settings to block, restrict or delete stored cookies.

Please note that removing certain essential cookies may affect website functionality, including account sessions and shopping baskets.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

For assistance with cookie preferences or personal information, contact contact@reflectlighting.com.

8. How Long Do Cookies Remain on Your Device?

The duration of a cookie depends on its purpose and configuration.

Session Cookies

Session cookies are generally temporary and usually expire when your browsing session ends.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until they are deleted.

Their duration varies depending on the service and purpose.

Third Party Cookies

Cookies placed by third party services may have retention periods determined by the relevant providers.

Information about Shopify's cookies and their purposes is available through its published cookie documentation.

The cookies actually used on our website, including their names, purposes and expiry periods, depend on our active Shopify settings and integrations.

9. Data Sharing & Advertising Partners

To operate our website and provide our services, certain information may be shared with service providers involved in website hosting, payment processing, security, analytics and advertising.

Where permitted, advertising partners may receive information necessary to measure advertising performance or deliver relevant advertisements.

Some privacy laws classify particular advertising data disclosures as the sale or sharing of personal information, even where no direct monetary payment is involved.

Further information about these activities and applicable customer rights is available in our Privacy Policy.

Optional advertising tracking is subject to applicable consent requirements.

10. Protecting Your Information

Reflect Lighting is committed to handling personal information responsibly.

We use Shopify and other service providers to support the operation and security of our online store.

Appropriate technical and organisational safeguards are used to help protect customer information against unauthorised access, misuse and disclosure.

No online system can guarantee absolute security.

We encourage customers to use secure devices, protect account credentials and avoid sharing sensitive payment information through unsecured communication channels.

11. Your Data Protection Rights

Depending on your location and applicable legislation, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal data held about you.

• Request correction of inaccurate information.

• Request deletion of eligible personal data.

• Restrict certain processing activities.

• Object to certain uses of your information.

• Withdraw consent where processing relies on consent.

• Request data portability where applicable.

These rights are subject to relevant legal conditions and exceptions.

To exercise your rights, please contact contact@reflectlighting.com.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) or another competent data protection authority where applicable.

For further details, please visit www.ico.org.uk.

12. International Data Processing

Reflect Lighting serves customers in the United Kingdom and internationally.

Certain service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, applicable data protection requirements and appropriate safeguards must be followed.

Further information about international processing and transfers is available in our Privacy Policy.

13. Children's Privacy

Our website is intended for individuals shopping for lighting products and is not specifically directed towards children.

We do not knowingly use our website to collect children's personal information for targeted advertising in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact our team so we can review the matter.

14. Changes to This Policy

We may update this Cookie & Data Policy to reflect changes in website functionality, technology, service providers or applicable legal requirements.

When changes are made, the revised policy will be published on this page.

Where new technologies or processing purposes require consent, we will seek the necessary consent before using them.

Customers are encouraged to review this policy periodically.

15. Contact Information

If you have questions about our use of cookies, tracking technologies or personal information, please contact us.

Reflect Lighting Limited

Unit 401, 2 Devonshire Street North
Ardwick, Manchester
M12 6JQ
United Kingdom

Email: contact@reflectlighting.com

Website: www.reflectlighting.com

Privacy Policy: View Privacy Policy

At Reflect Lighting, we are committed to providing a transparent and secure online shopping experience while respecting your privacy and data protection rights.