SHIPPING OPTIONS

Last updated: September 18, 2025

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1. Delivery Issues

If you experience problems with your delivery, please contact us directly.
⚠️ Do not contact the courier yourself — this can delay resolution.
We’ll work quickly to resolve the issue and ensure you receive your order.

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2. Delivery Destinations & Fees

We ship worldwide from:
Reflect Lighting Ltd
Unit 401, 2 Devonshire Street North,
Ardwick, Manchester, M12 6JQ, UK

Key notes:

• Total delivery time = Processing Time + Shipping Time.

• Processing time varies by product (listed in product descriptions).

• Most deliveries occur Monday–Friday, 9:00am–5:00pm.

• Out-of-stock or made-to-order items may take 4–6 weeks.

• Remote rural areas may take longer than standard timescales.

• If you order multiple items with different dispatch times, they may be consolidated into one shipment.

United Kingdom (UK)

• Cost: FREE for orders over £150
• Orders under £150: Standard shipping fee of £6.99 applies
• Shipping Time: 1–3 working days
• Processing Time: See product description

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United Arab Emirates (UAE)

• £19.95 flat rate (tracked)

• Shipping Time: 3–7 working days

• Processing Time: See product description

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Europe (inside the EU)

• £12.95 flat rate (tracked)

• FREE over £250

• Shipping Time: 3–7 working days

• Processing Time: See product description

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Europe (outside the EU)

• £15.95 flat rate (tracked)

• Shipping Time: 3–7 working days

• Processing Time: See product description

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United States (USA)

• £14.95 flat rate (tracked)

• FREE over £300

• Shipping Time: 3–7 working days

• Processing Time: See product description

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Canada

• £16.95 flat rate (tracked)

• Shipping Time: 3–7 working days

• Processing Time: See product description

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Australia

• £18.95 flat rate (tracked)

• Shipping Time: 3–7 working days

• Processing Time: See product description

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Rest of the World

• £24.95 flat rate (tracked)

• Shipping Time: 5–10 working days (depending on location)

• Processing Time: See product description

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3. Returns

For details on how to return your order, please see our Payments & Returns Policy.

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4. Report Breakages

We ask that you inspect your goods as soon as possible after delivery (ideally within a few days). Please check that:

• Items match your order

• There are no damages, faults, or shortages

• You are satisfied with the condition of your purchase

If you find breakages or damages:

• Contact us within 48 hours of delivery

• Provide photos of the issue where possible

We’ll help you resolve the problem quickly.