Shipping policy

Shipping & Delivery Policy

At Reflect Lighting, we understand the importance of receiving your lighting safely and within a clear, reliable timeframe. Whether you're purchasing a contemporary pendant light or a statement chandelier, we're committed to providing a smooth and transparent delivery experience.

Our collection includes ready-to-dispatch lighting, products requiring standard processing and made-to-order designs manufactured specifically after an order is placed.

As processing and production times vary between products, please refer to the individual product description for the applicable processing time before placing your order.

1. Order Processing & Dispatch Times

At Reflect Lighting, we offer three fulfilment categories to accommodate different products and delivery requirements.

Ready to Dispatch

Products marked Ready to Dispatch are available for prompt fulfilment and do not require our standard 3–7 working day processing period.

Processing Time: No extended processing period.
Dispatch: Same or next working day, where indicated in the product description.
Shipping Time: Depends on the delivery destination.

Orders placed during weekends or UK bank holidays will normally be handled on the next working day.

Standard Processing

Certain lighting products require preparation, inspection and secure packaging before dispatch.

Processing Time: 3–7 working days.
Shipping Time: Depends on the delivery destination.
Estimated UK Delivery: 4–10 working days in total.

Made to Order

Products marked Made to Order are lighting designs that are manufactured only after a customer places an order.

These products are not held as completed stock. Manufacturing begins after the order has been placed and confirmed.

Production Time: Varies depending on the product, size, design and specifications.
Manufacturing: Begins following order confirmation.
Shipping Time: Begins once manufacturing and dispatch preparation are complete.
Processing Time: See individual product description.

Some made-to-order designs may require several weeks of manufacturing. The applicable production lead time will be stated on the individual product page before purchase.

Where an extended delivery timeframe applies, this will be made clear and agreed before the order is placed.

Important: Made-to-order products are manufactured after purchase and should not be confused with ready-made products that are temporarily out of stock.

2. Understanding Processing & Shipping Times

Processing time and shipping time are separate.

Processing Time: The time required to prepare, inspect, package or manufacture your product before dispatch.

Shipping Time: The estimated time taken by the delivery provider to transport your order after dispatch.

Total Delivery Time = Processing Time + Shipping Time

For made-to-order lighting, the total delivery estimate includes the applicable manufacturing and preparation period followed by shipping.

All timeframes are expressed in working days unless otherwise stated.

Working days generally exclude weekends and UK bank holidays. International deliveries may also be affected by public holidays in the destination country.

Please always refer to the individual product description for processing or manufacturing times.

3. United Kingdom (UK) Delivery

We offer delivery throughout the United Kingdom.

£6.99 standard delivery for orders of £150 or less
FREE delivery on orders over £150
Shipping Time: 1–3 working days
Processing Time: See product description

Shipping times begin once the order has been dispatched.

Deliveries to remote locations, including certain islands and rural areas, may require additional transit time.

Shipping charges and available delivery options will be confirmed at checkout.

4. International Shipping

Reflect Lighting offers tracked international delivery to supported destinations worldwide.

International shipping times begin once an order has been dispatched and do not include product processing or manufacturing times.

Europe (Inside the EU)

£12.95 flat rate (tracked)
FREE over £250
Shipping Time: 3–7 working days
Processing Time: See product description

Europe (Outside the EU)

£15.95 flat rate (tracked)
Shipping Time: 3–7 working days
Processing Time: See product description

United States (USA)

£14.95 flat rate (tracked)
FREE over £300
Shipping Time: 3–7 working days
Processing Time: See product description

Canada

£16.95 flat rate (tracked)
Shipping Time: 3–7 working days
Processing Time: See product description

Australia

£18.95 flat rate (tracked)
Shipping Time: 3–7 working days
Processing Time: See product description

United Arab Emirates (UAE)

£19.95 flat rate (tracked)
Shipping Time: 3–7 working days
Processing Time: See product description

Rest of the World

£24.95 flat rate (tracked)
Shipping Time: Estimated 7–21 working days, depending on destination
Processing Time: See product description

Shipping times to destinations outside our individually listed regions may vary significantly depending on the country, courier network, customs clearance and local delivery arrangements.

Certain destinations and remote locations may require additional transit time.

Customers requiring a more specific delivery estimate are welcome to contact our team before placing an order.

5. International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes and local handling charges imposed by the destination country.

Unless expressly included in the amount paid at checkout, these charges are not included in our published shipping fees and may be payable by the recipient.

Import regulations and charges vary between countries. We recommend reviewing your country's import requirements before placing an order.

International shipments may also experience delays during customs clearance.

6. Made-to-Order Manufacturing & Delivery

Certain Reflect Lighting designs are manufactured specifically after a customer places an order.

This includes selected chandeliers, staircase lighting and other products clearly identified as Made to Order.

As manufacturing requirements differ between designs, production lead times are product-specific.

The estimated timeframe will be provided in the product description before purchase.

Once manufacturing has been completed, the product will undergo the necessary preparation and packaging before dispatch.

Shipping time is additional to the stated manufacturing and preparation period.

Should an unexpected manufacturing delay occur, our customer service team will contact you with an update and explain the available options.

Please note: Manufacturing a product after purchase does not automatically remove a customer's statutory cancellation or return rights. Different provisions may apply to genuinely personalised or bespoke products.

7. Orders Containing Multiple Products

Orders containing multiple products may have different processing, production or dispatch times.

For example, a ready-to-dispatch wall light may be available for delivery sooner than a made-to-order chandelier.

Depending on availability and fulfilment arrangements, products may be shipped separately or together.

Where items are dispatched separately, tracking information will be provided when available.

If you have questions about an order containing multiple products, please contact our customer service team for assistance.

8. Click & Collect – Manchester

Reflect Lighting offers Click & Collect from our Manchester warehouse by prior arrangement.

Collection Address

Reflect Lighting Limited
Unit 401, 2 Devonshire Street North
Ardwick, Manchester
M12 6JQ
United Kingdom

Important Collection Information

Reflect Lighting does not currently operate a public showroom, and our warehouse is not open to general visitors.

Click & Collect is available strictly by prior arrangement.

Customers wishing to collect an order must contact our team in advance to confirm that their order is ready and arrange a suitable collection appointment.

Please do not travel to our warehouse without receiving confirmation from our team.

Email: contact@reflectlighting.com

9. Order Tracking & Dispatch Notifications

Once your order has been dispatched, we will provide a dispatch confirmation and tracking information where available.

Tracking information allows you to follow your delivery through the courier's network.

Please note that tracking updates may take some time to become available after your parcel has been collected by the delivery provider.

If you require an update or have any questions about your shipment, please contact our customer service team with your order number.

10. Delivery Delays

We aim to prepare and dispatch orders within the timeframes communicated at the time of purchase.

However, unexpected delays may occasionally occur due to manufacturing requirements, courier disruptions, customs clearance, adverse weather conditions or other circumstances beyond our control.

If your order is affected by a significant delay, our team will provide updated information and discuss the available options.

We will work to resolve delivery issues as efficiently as possible.

Your statutory rights regarding late or undelivered goods remain unaffected.

11. Missing, Damaged or Incorrect Deliveries

We take care to ensure our lighting products are suitably packaged for transportation.

We recommend inspecting your order as soon as reasonably possible after delivery.

Please check that:

The correct products have been delivered.
The items are free from visible damage.
All expected components and accessories are included.

If you discover damage, breakages, missing components or an incorrect item, please contact our customer service team promptly.

Where possible, include:

Your order number.
A description of the issue.
Photographs of the affected product.
Photographs of the packaging, where relevant.

We encourage customers to report visible transit damage within 48 hours where possible, as this helps us investigate courier-related issues promptly.

This reporting request does not limit or affect your statutory consumer rights.

Our team will review the issue and assist with an appropriate resolution.

12. Unsuccessful or Missing Deliveries

If your parcel has not arrived within the expected timeframe, please contact our customer service team.

If tracking indicates that a parcel has been delivered but you have not received it, notify us so we can investigate with the delivery provider.

We will work with the courier to establish the status of your shipment and arrange an appropriate resolution.

Where a delivery attempt is unsuccessful, the courier may provide further delivery or collection instructions.

If you require assistance with rearranging delivery, please contact our team.

13. Returns & Exchanges

If you wish to return or exchange a product, please contact our customer service team before sending any items back.

Returns should only be sent following the instructions provided by Reflect Lighting.

Please do not send returns to our warehouse without first obtaining the appropriate return instructions.

For further information about cancellations, returns, exchanges and refunds, please review our Returns & Refunds Policy.

Your statutory consumer rights remain unaffected.

14. Contact Us

For questions about processing times, manufacturing, delivery arrangements, international shipping or Click & Collect, our customer service team is here to help.

Reflect Lighting Limited