Refund policy

PAYMENTS & RETURNS POLICY

Last updated: September 17, 2026

1. Payment Methods

We accept the following payment methods:

Major debit and credit cards: Visa, Visa Debit/Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express
Apple Pay
PayPal
Klarna
Reflect Lighting Gift Card

Security:

All transactions are processed securely through Square Payments or PayPal, and encrypted.
Payments must be made in full before shipment.
We use Verified by Visa and MasterCard Secure Code to enhance safety.
All cardholders are subject to validation and authorization checks by the issuer.
Internal fraud checks are also performed.

Overseas customers:
Prices charged in foreign currencies may vary depending on the exchange rate applied by your card provider.

2. EU RIGHT OF WITHDRAWAL & CANCELLATIONS

EU customers have the right to withdraw from eligible online purchases within 14 days of receiving their order.

To request a cancellation or return, customers can use the return/cancellation option through their order/account page or contact us at contact@reflectlighting.com.

Returned items must be unused, unfitted, uninstalled, in their original packaging, and in a resalable condition.

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or not as described.

Custom-made, personalised, specially modified, bespoke, or made-to-order items may not be eligible for cancellation once production has started, where permitted by law.

This does not affect your statutory rights.

3. How to Return Items

To return an item:

Complete a Returns Request Form (included in your order packaging or downloadable from our website).

(Return Form Download)

Send the item(s) back to:

Reflect Lighting Ltd
Unit 401, 2 Devonshire Street North
Ardwick, Manchester, M12 6JQ
United Kingdom

Important notes:

We do not provide pre-paid return labels. Customers are responsible for return shipping costs.
Items must be received back at our warehouse within 30 days of cancellation.
Keep proof of postage and a tracking number; we are not liable for lost or stolen parcels.
Returns are processed within 3–5 business days after receipt.

4. Conditions for Returns

Order cancellations must be made in writing (email or letter) within 30 working days of receiving your order.
Returned products must be:
- In original packaging
- Unfitted, unused, and resalable
- Free from stains or odours
We provide refunds on full-price items and store credit (e-gift card) for sale items.
Faulty or damaged items are refunded or replaced in line with your statutory rights.

5. International Returns

International customers must follow the same return process.
Shipping costs, customs duties, taxes, and fees are the customer’s responsibility.
Clearly mark your package as “RETURNED GOODS” to avoid customs charges.
Please allow additional time for international returns to arrive and be processed.

6. Refunds

Refunds are processed within 2 working days of receiving your returned item(s).
It may take 3–5 working days for funds to appear in your bank account, depending on your provider.
Refunds are issued to the original payment method; store credits are issued via e-gift card.

7. Damages, Breakages & Incorrect Orders

Please inspect all items as soon as possible after delivery.
Report breakages or faults within 48 hours, with photos where possible, so we can resolve quickly.
If your order is missing or contains incorrect items, email contact@reflectlighting.com.
Out-of-stock items will be refunded promptly.

8. Returns Over 30 Days

Cancellations must be made in writing within 30 working days of receipt.
Items must arrive at our warehouse within 30 days of cancellation notice.
We cannot accept returns outside this timeframe or items that are used, fitted, damaged, or without original packaging.

9. Returns Are Not Free

Please note: customers are responsible for arranging and paying for return shipping.
We strongly recommend using a trackable method with proof of postage.

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