CONTACT US

Last updated: September 18, 2025

We’ve answered many of the most frequently asked questions in our Help Centre, but if you still need assistance, our customer service team is here to help.

We aim to respond to all enquiries within 24 hours. Please note responses may take longer during weekends and UK bank holidays.

---

📅 Holiday Customer Service Hours

• 24th December: 08:00 – 16:00

• Christmas Day (25th December): Closed

• 26th December: 09:00 – 17:00

• 27th–30th December: 09:00 – 18:00

• 31st December: 08:00 – 16:00

• New Year’s Day (1st January): Closed

• 2nd January: 09:00 – 17:00

---

📧 How to Reach Us

• Email: contact@reflectlighting.com

• Social Media: Instagram, Facebook & Twitter – @reflectlighting

• Live Chat: Click the chat icon (bottom right of our website) when available for instant support.

---

📦 Returns & Exchanges

To initiate a return, please see our Returns Policy for full details.
There you’ll find instructions on:

• Where to send your return

• How to package it

• Processing times

If you have further questions, our customer service team will be happy to guide you step-by-step.

---

🏢 Our Address

Reflect Lighting LImited
Unit 401, 2 Devonshire Street North
Ardwick, Manchester
England, M12 6JQ