PRIVACY POLICY

Protecting personal data and your privacy is high importance to Reflect Lighting.

Reflect Lighting manifests its commitment to privacy and data protection by embracing the following principles.

We use personal data lawfully, fairly and in a transparent manner.
We collect no more personal data than necessary, and only for a legitimate purpose.
We retain no more data than necessary or for a longer period than needed.
We protect personal data with appropriate security measures.

This Privacy Notice intends to establish a clear, concise, and transparent communication on the collection, use, processing, storing etc. of personal data relating to customers of Reflect Lighting.

Within the meaning of this Privacy Notice “customer of Reflect Lighting” means a former, current and potential customer or user of a product or service offered by a Reflect Lighting affiliate and brand, a visitor to one of our official websites or stores, a member of a loyalty program or community.

Reflect Lighting is primarily responsible for the processing of personal data within the scope of this Privacy Notice. Under certain circumstances the responsibility for data protection and your privacy is shared with one or several other legal entities, either being an Reflect Lighting affiliate or a third party.

Under each specific section of this Privacy Notice you will be informed about who is responsible for processing your personal data, the allocation of responsibilities and the modalities for the execution of rights.

Identity of Reflect Lighting controller(s):
Reflect Lighting
Unit 401, 2 Devonshire Street North Ardwick,
Manchester
England
M12 6JQ

Companies register: Reflect Lighting Limited

The named Reflect Lighting controller(s) above are throughout this Privacy Notice individually or collectively referred to as “Reflect Lighting”, “we” or “us”.

The personal data that we collect from you is generally stored within a country of the European Union or the European Economic Area (“EU/EEA”) but may also, whenever necessary, be transferred to and processed in a country outside of the EU/EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws and without undermining your statutory rights.

From time to time, we may transfer personal data from the EU/EEA to a third country not being approved by European commission as a safe country for such transfer (adequacy decision). Whenever applicable Reflect Lighting will use Standard Contractual Clauses to ensure an equivalent level of protection as granted within the EU/EEA or other lawful grounds for transfer.

Reflect Lighting is not allowed to collect, process, use, store etc. personal data without a valid legal ground. Lawfulness may be derived from your consent, by contract, statutory obligations or from our legitimate interest as a business. For each specific purpose of processing of personal data, we will inform you about which legal ground that will apply, what rights you are entitled to exercise, whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

Right to access:
You have the right to request information about the personal data we hold on to you at any time. Please contact Customer Service and we will provide you with your personal data via e-mail.

Right to portability:
Whenever Reflect Lighting processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have an account, you can edit your personal data under your account pages.

Right to erasure:
You have the right to erase any personal data processed by Reflect Lighting at any time except for the following situations:

• you have an ongoing matter with Customer Service
• you have an open order which has not yet been shipped or partially shipped
• you have an unsettled debt with Reflect Lighting, regardless of the payment method
• if you are suspected or have misused our services within the last four years
• if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Reflect Lighting legitimate interest. Reflect Lighting will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Right to restriction:
You have the right to request that Reflect Lighting restricts the process of your personal data under the following circumstances:

• If you object to a processing based Reflect Lighting legitimate interest, Reflect Lighting shall restrict all processing of such data pending the verification of the legitimate interest.
• If you have claim that your personal data is incorrect, Reflect Lighting must restrict all processing of such data pending the verification of the accuracy of the personal data.
• If the processing is unlawful, you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
• If Reflect Lighting no longer needs the personal data but it is required by you to defend legal claims.

We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer by emailing customer service at contact@reflectlighting.com and write DPO as subject matter.

If you have complaints about the way Reflect Lighting and protects your personal data and privacy you have the right, at any time, to make a complaint to the Data Protection Authority the competent supervisory authority in your country of residence: the Information Commissioner’s Office.

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

A cookie is a small text file that is downloaded onto your device such as computer or smartphone when you access our website. When we say “cookie” we mean cookies and similar online tracing technologies. This covers any means we use to store information, or access information stored on your device, including:

• first- and third-party cookies,
• fingerprinting technologies,
• tracking pixels and plug-ins, including technologies those from third parties
• other tracing technologies.

We use cookies to make our website work, or work more efficiently, as well as to provide information to us and to any third-party provider about your past, present and future activities on the internet, including your website browsing history, clicks and “likes”.

All cookies have an owner which tells you who the cookie belongs to. The owner is the domain specified in the cookie. Whenever you visit our website, we place cookies onto your device for different reasons. Such cookies are called “first-party” cookies, whereas cookies set by a different owner such as social media platforms or ad network/ad tech providers, are called “third-party” cookies.

Below you will find more detailed information about our cookies and the reason for using them.

We group cookies into four categories.

Strictly Necessary Cookies
These cookies are necessary to maintain our services and cannot be switched off. They are usually only set in response to actions made by you, such as creating an account or saving a wish-list for later. You can set your browser to block or alert you about these cookies, but that can make some parts of the site not work. These cookies do not store any personally identifiable information.

Performance Cookies
These cookies allow us to count visits and traffic so we can collect insights, like which pages are the most popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore, anonymous. If you do not allow these cookies, we will not be able to provide you with a tailored experience.

Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all these services may not function properly.

Marketing cookies
When you accept marketing cookies, you give us your consent to place cookies on your device to provide you with relevant content that fits your interests. These cookies may be set through our site by our advertising partners or us, to build a profile of your interests and show you relevant content on our and third-party sites. To be able to deliver content that fits your interests, we will use your interactions together with personal information you have provided to us on our site. To present you with relevant content on third-party sites, we will share this information and a customer identifier such as an encrypted email-address or device id with third parties, such as advertising platforms and social networks. To make the content as interesting as possible for you, we may link this data across the different devices you use. If you choose not to accept marketing cookies, we will not place such cookies on your device, and you may experience less relevant content from us.

We group cookies into four categories.

Strictly Necessary Cookies
These cookies are necessary to maintain our services and cannot be switched off. They are usually only set in response to actions made by you, such as creating an account or saving a wish-list for later. You can set your browser to block or alert you about these cookies, but that can make some parts of the site not work. These cookies do not store any personally identifiable information.

Performance Cookies
These cookies allow us to count visits and traffic so we can collect insights, like which pages are the most popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore, anonymous. If you do not allow these cookies, we will not be able to provide you with a tailored experience.

Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all these services may not function properly.

Marketing cookies
When you accept marketing cookies, you give us your consent to place cookies on your device to provide you with relevant content that fits your interests. These cookies may be set through our site by our advertising partners or us, to build a profile of your interests and show you relevant content on our and third-party sites. To be able to deliver content that fits your interests, we will use your interactions together with personal information you have provided to us on our site. To present you with relevant content on third-party sites, we will share this information and a customer identifier such as an encrypted email-address or device id with third parties, such as advertising platforms and social networks. To make the content as interesting as possible for you, we may link this data across the different devices you use. If you choose not to accept marketing cookies, we will not place such cookies on your device, and you may experience less relevant content from us.

The use of strictly necessary cookies relies either on the contractual arrangement we have with you or our legitimate interest. To find out more about the specific purpose and legal ground for the use of cookies, please check out the Privacy Notice on each subject matter.

For the use of other types of cookies such as performance cookies, functional cookies, or marketing cookies we require your prior consent.

Information obtained from you through cookies is shared within Reflect Lighting. Information obtained from third party cookies is also available to the third-party provider placing the cookie on our site. We will not share first-party cookie information with third parties nor sell, swap, or otherwise disclose such information with anyone outside Reflect Lighting.

Cookies can be stored for varying lengths of time on your browser or device.

Persistent cookies
Persistent cookies (or permanent cookies) will be stored in one of your browser’s subfolders until you delete them manually or your browser deletes them based on the duration period contained within the cookie’s file. Their duration depends on the date of expiry written in them.

Session cookies
Session cookies are immediately deleted when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you.

Other tracing technologies
Information gathered through other tracing technologies such as tags and pixels are saved for 24 months.

Managing browser settings
You can manage your cookies from your computer or mobile device using web browser. All commercial web browsers are featured with cookie management functionality. Please check your web browser to find out more how to delete or disable cookies etc. You can easily stop your browser from accepting cookies altogether by configuring your browser’s cookie settings.

If you choose to disable cookies in your web browser, you will not be able to take advantage of all our features.

Opting-out from social media platforms, ad network/ad tech providers

Please follow the link to learn more about how to opt-out of the cookies provided by some of our partners here:

Facebook Pixels
https://www.facebook.com/help/568137493302217

Google AdWords
https://support.google.com/ads/answer/2662922?hl=en-GB

Google Analytics
https://tools.google.com/dlpage/gaoptout/

Google DoubleClick
https://adssettings.google.com/authenticated?hl=en

Twitter
https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads